Building the Pyramid - Our Vision Statement
 

We've set the path to be a world-class academic health center transforming health and healthcare for a diverse society. Learn how your work at UT Health Physicians will help us fulfill our vision.


A vision statement serves as an organization’s road map indicating both what the organization wants to become and as a compass to guide and define transformational initiatives for growth.

 

The vision of UT Health San Antonio and UT Health Physicians is to be a world-class academic health center transforming health and healthcare for a diverse society

 

At a time when health care delivery is in historic transition, the ability to transform is more essential than ever. “The volume-to-value transformation already under way in the U.S. has demonstrated the potential to truly deliver on the promise of the Triple Aim:

  1. improving the health of the population
  2. enhancing the experience and outcomes of the patient
  3. reducing per capita cost of care for the benefit of communities.”¹ 

 

A most critical piece in any successful transformation is the ability of the team to change. The ability to work together to make a difference in how things are done. “Social capital rather than financial capital will be more important in the era ahead. One can go to the bank to borrow money, but there is nowhere one can go to borrow trust, teamwork, reliability, and the desire to innovate and improve. Social capital — that is, improve the ways in which people work together and thus enable organizations to accomplish goals that would otherwise be out of reach.  State-of-the-science medicine must be a team activity, and the teams must work together well and efficiently.”²

 

Our vision – to be a world-class academic health center transforming health and healthcare for a diverse society – is a guiding principle that we must work toward and aspire to together as one team. When our vision is clear, everyone can work together to execute successfully, which will ultimately enhance the growth of our practice and improve the health of our community.

 

¹ Leading the Transformation of Health Care Delivery – The Launch of NEJM Catalyst

² Institute for Healthcare Improvement

Operations Update
by Casey Peterson, Senior Director of Practice Operations
 

Learn the top five MyChart Tips for patients, the phone line specifically for our patients and guests has been updated and more news from the UT Health Physicians operations team.


Learning and implementing best practices in operations for UT Health Physicians can prevent mistakes, maintain a consistent flow of business to better meet patient demands, and keep our clinical practice profitable and productive. Below are a few updates of interest to our employees.


Reminder! Encourage all patients to sign up for MyChart.

Provide patients with information and their MyChart ID, and then help them get signed up. If you need more MyChart information or ID cards, contact Leslie Swayze.

Here are five quick MyChart points to share with your patients to encourage them to sign up:

  1. MyChart is a secure way to quickly communicate with your providers and care team at UT Health
  2. You can request refills and appointments using MyChart.
  3. MyChart allows you to sign up for a FastPass which alerts you when there’s an appointment sooner than yours available for you to take.

  4. MyChart has an app for your phone, so you can hold all your health information in the palm of your hand.

  5. MyChart is how UT Health communicates important, timely information to our patients, For example, we sent messages to our patients via MyChart about our recent closure due to icy weather.


The UT Health Physicians comments and concerns line has been renamed the Patient Advocacy & Guest Relations line.

This phone line is for patients and visitors who would like to talk with our operations team. You may also provide this phone to anyone who has questions about UT Health Physicians. The phone number will remain the same, 210-450-6080. Theresa Lomperski is the phone line’s primary contact. JoAnn Rios and Leslie Swayze will answer in Theresa’s absence.


Upcoming employee orientation dates are as follows:

Friday, Feb. 23

Friday, Mar. 9

Friday, Apr. 20

Friday, May 11

For information or questions about employee orientation, contact Theresa Lomperski, 210-450-9019. 


Staff certification on-boarding program

We have launched the Staff Certification On-boarding Program. Sessions will take place on the 2nd Thursday of each month from 1:00 p.m. - 4:30 p.m. Any staff member scheduled for UT Health Orientation will automatically be enrolled for the Thursday Staff Certification On-boarding Program immediately preceding their scheduled orientation date. For questions regarding certification programs, please contact JoAnn Rios, 210-450-9027. 


Your practice operations team is here to support all of you in your pursuit to provide exceptional care to UT Health patients. If you have any questions or need assistance, please reach out to your practice operations leaders: Casey Peterson, Senior Director of Practice Operations, Jeanette Hernandez, Director of Practice Operations and Johnna Nerios, Director of Practice Operations.

 

UT Health Physicians in the News
 

UT Health providers make a difference in our community every day. This month, they were featured in the media for being leaders in San Antonio, explaining the importance of self-care when we're sick, studying the elevated rates of infant death on our city's East Side and much more.


UT Health providers make a difference in our community every day. This month, they were featured in the media for being leaders in San Antonio, explaining the importance of self-care when we're sick, studying the higher rates of infant death on our city's East Side, and much more.

 


Dr. Francisco G. Cigarroa, University Transplant Center - Business Journal Announces 2018 Legacy Leaders, S.A. Business Journal


Dr. Leanne Embry and Dr. Christine Aguilar, Pediatric Hematology-Oncology -  Cancer Diagnosis and Treatment Leaves Young Adults Vulnerable to Sexual Dysfunction, S.A. Business Journal


 

Dr. Ruben Mesa - Dr. Ruben Mesa, UT Health San Antonio Cancer Center director brings focus on community care and research, San Antonio Magazine


 

Dr. Waridibo Allison, Infectious Diseases - UT Health San Antonio Discusses HIV, Fox 29


Dr. Patrick Ramsey,Obstetrics & Gynecology - Hispanic babies die at a higher rate in two San Antonio ZIP codes, Express-News


Dr. Nancy Kellogg, Child Abuse Pediatrics - The Psychology of Child Torture, Psychology Today


Dr. Philip Chen, Otolaryngology - Head & Neck Surgery - It's not crankiness, it's 'sickness behavior", Mother Nature Network

 

For more news visit the UT Health San Antonio Newsroom >>