Leaders of UT Health Physicians at the Medical Arts & Research Center presented the 2018 WOW! of the Year award and the 2018 Patient Experience Practice Champion of the Year award on Oct. 22. These awards recognize practices, providers and employees who go above and beyond to ensure that every patient has the best experience possible at UT Health Physicians.
Margie Clements, who works in health information management, received the WOW! of the Year Award. Every quarter, a committee formally recognizes WOW! award winners based on the comments and kudos they've received from their patients and colleagues. Ms. Clements won the annual award for the many kudos she received and her commitment to ensuring every patient has a positive experience at every encounter.
Robert Leverence, M.D., chief medical officer of UT Health Physicians, presents the WOW! of the Year award to Margie Clements.
The Patient Experience Practice Champion of the Year award went to the gynecologic oncology practice. This recognition is awarded to the practice that receives the highest scores on the National Research Corporation (NRC) survey question, “Would you recommend this office to a family or friend?” The goal is for every UT Health Physicians practice to have their patients answer yes to this question 95.2 percent of the time.
Rochelle David, M.D., medical director for the obstetrics and gynecology practice at UT Health Physicians, accepts the Patient Experience Practice Champion of the Year award on behalf of the gynecologic oncology practice.
Also recognized during the ceremony, was the founding class of UT Health San Antonio’s Patient Experience Champions. These champions embody UT Health’s mission, values and principles by striving to understand the concerns of patients through listening to, observing and “walking with” those we have the privilege to treat and heal. They are called to embody UT Health San Antonio’s promise to provide exceptional care to every patient at every encounter.
Members of the 2018-2019 Patient Experience Champions founding class
