As part of our initiative to make every patient experience a great one, we’re now surveying all patients and providing the results of those surveys on our website as “star” ratings.

We’re proud to announce that UT Health’s physician practice-wide average is 4.8 out of 5 stars. And we’re striving to do better! These ratings and survey are a part of our efforts to be transparent and part of our efforts to continuously improve the patient experience.

We believe that transparency, which means being open, honest and clear, is one of the most important decision factors in choosing a great doctor. Transparency is also an important part of ensuring a provider is open and willing to accept and respond to feedback. That’s why we are making our ratings and patient comments available on our website.

Every UT Health patient receives a phone call or an email asking for a score on six questions about their experience. We then turn the score into a rating of one to five stars. Some of the questions include: Did the physician explain things in a way that was easy to understand? Did the physician listen carefully to you? Did the physician give you easy to understand information about your health questions or concerns?

We also ask patients to comment on what we could do to improve the experience.  Comments are all anonymous and we use them – positive and constructive – to help improve the experience of all patients. 

So please respond to our survey after your visit, and don’t forget to visit our website, www.UTHealthcare.org, to view star ratings for our providers. 

Note: Provider must have at least 30 individual survey responses before their star-ranking score will be posted.