Practice Operations Update
by Casey Peterson, Senior Director of Practice Operations
 

Primary care is extending its hours, plan to attend our annual award ceremony, new services at UT Health Hill Country and more from your practice operations team.


 

 


UT Health Verde Hills is Now Open and Accepting New Patients

UT Health Verde Hills is now open in the shopping center located off Bandera Road at Old Prue Road (10350 Bandera Road, Suite 140, San Antonio, Texas 78250). Three physicians are currently accepting primary care patients of all ages. Learn more at www.UTHealthVerdeHills.org.


Mark your Calendar for the Wow! of the Year Award and Patient Experience Practice of the Year Ceremony

UT Health Physicians’ leaders will announce the 2018 Wow! of the Year recipient and the 2018 Patient Experience Practice of the Year Award. Plan to attend:

Monday, Oct. 22

Noon – 1 p.m.

1st floor, Medical Arts & Research Center

For additional information, contact Myra Joseph.


Dietz McLean Optical Now Open in the Medical Arts & Research Center

Dietz McLean Optical is now open on the first floor of the Medical Arts & Research Center employees, patients and visitors can purchase corrective lenses and sunglasses, and have their glasses repaired. UT Health San Antonio vision insurance is accepted.


Primary Care Extended Hours

To better serve our employees and  patients, two UT Health San Antonio primary care locations are now offering extended hours.

Weekday Evenings: 5 p.m. – 8 p.m.

UT Health Medical Drive

For established patients at any UT Health primary care location

Call 210-450-6135 for an appointment.

 

UT Health Medical Arts & Research Center (Friday only)

Call 210-450-9100 for an appointment.

 

 Saturdays: 8 a.m. – 5 p.m.

Medical Arts & Research Center: For the public and established UT Health patients

First floor primary care

Walk-in or call 210-450-9180 for an appointment.


Save the Date: Women’s Comprehensive Health Conference - Saturday, Nov. 10 at The Witte Museum

Our women's health conference is back by popular demand. And this year's event is bigger and better than ever. We're dedicating a day to keeping the women in our community bold, fearless and healthy. Tickets available at www.BeaUTHealthyWoman.com


Dermatology and Cardiology are Now Seeing Patients at UT Health Hill Country 

UT Health Hill Country is now offering dermatology and cardiology specialty services. For more information, visit www.UTHealthHillCountry.com  


Construction Update at the Medical Arts & Research Center

Thank you so much for your patience and consideration as construction continues on the street and sidewalk in front of the Medical Arts & Research Center. If weather permits, construction should be completed by the end of next week.


UT Health Shavano is Moving Oct. 1

On Oct. 1, our primary care office in Shavano Park is moving just a couple of miles away to a location at the intersection of NW Military Highway and Huebner Road. This primary care practice is currently located at 4118 Pond Hill Rd #202, Shavano Park, TX 78231, and will be moving to 14530 NW Military Highway, San Antonio, TX 78231. The phone number will remain the same, 210-450-6620. View a map >


Plan for Spirit Week 2018

UT Health San Antonio’s 2018 Spirit Week will be held the week of Nov. 5 – 8. T-shirts, games, and free lunch will be coming to the Medical Arts & Research Center. More fun details to come!

 


Your practice operations team is here to support all of you in your effort to provide exceptional care to UT Health patients. If you have any questions or need assistance, please reach out to your practice operations leaders: Casey Peterson , senior director of practice operations, Jeanette Hernandez, director of practice operations, Johnna Nerios, director of practice operations and Dina Wright, director of practice operations. 

Caregiver Burnout is Real: 7 Tips to Help You Prevail
by Eliot J. Lopez, Ph.D.
 

Dr. Eliot J. Lopez, a behavioral health consultant from UT Health San Antonio’s primary care practice, describes why burnout occurs and seven ways caregivers, or anyone, can prevent it from taking over.


I’m having a hard time getting up in the morning.” “I just don’t feel as excited as I used to about work.” “Maybe I’ll just call in sick today.” Do any of these statements sound like you? If so, you might be experiencing burnout, one of the biggest causes of staff turnover in the medical field. Think of burnout as stress turned all the way up to 11. In one study, 49 percent of RNs under the age of 30 and 40 percent of RNs over the age of 30 were actively experiencing some signs of burnout. That’s a lot of stressed caregivers.

 

Burnout doesn’t just suddenly appear – there’s a definite slow burn that can occur over a period of time. It sometimes feels like stress or anxiety, but it can also look like any of the following.

 

  • Physical and/or emotional exhaustion: are you having a harder time sleeping? Feel tired all the time? How about losing your cool more often than you’re used to? Feeling more depressed? How about more anxious?

  • Increased cynicism and detachment: do you feel more negative about your job? Maybe you’re finding it less enjoyable than it used to be. Perhaps you’re beating yourself up more often? Or maybe you’re feeling distant from your coworkers or the people in your care.
  • Feeling less effective at work: Do you feel like you’re not as efficient or productive as you used to be? Maybe you’re losing track of things and becoming more distractible. Do you just feel like you’re having a hard time making progress?

There are a lot of things that can increase these feelings. Some work environments feel chaotic and disorganized, leading to unclear job expectations or problems communicating with the rest of your team. For some, a lack of feeling like you’re in control of your job or the outcomes – a sense that you’re just “going through the motions” – can result in wondering whether your job even matters.  Limited support, both at work and at home, can lead to increased stress and burnout. Finally, struggling to find a balance between work and your personal life can lead to you bringing your work stress home with no relief.

 

Fortunately, there are things we can do to manage work-related stress, and they’re just general good tips for managing stress overall.

 

  1. Don’t overlook the small stuff – focus on getting good sleep and eating right. Neglecting your physical health will make managing your emotional health that much more difficult. Plus, a good night’s sleep is often the recharge we need to get started the next day.

  2. Have some self-compassion – feeling overwhelmed with work doesn’t mean you’re weak, it means you’re overwhelmed. Recognizing that this is your body’s natural response to elevated and prolonged stress can help you manage it sooner.

  3. Get organized – we’re not built to multitask, but work demands that we’re constantly juggling several things at once. Make sure your work space is free of clutter, jot down your tasks for the day, and prioritize things that need to get done. This can help reduce some of the chaos at work and help you feel more in control.

  4. Use your team – you’re probably not going through stress on your own, and you honestly don’t have to. Talking with others can help you build a support network at work that you can lean on when you feel overwhelmed.

  5. Get outside, even for just a few minutes – fresh air and sunlight can improve your mood and help you relax. Sometimes, we need a halftime away from the office.

  6. Use your breaks – it can be tempting to use breaks to catch up on work, but working through your timeouts can keep you stressed longer.

  7. Prioritize yourself – often when we’re feeling stressed out, we stop doing the things we used to do to relax. Exercise, reading, music, spending time with friends and family; whatever helps you relax, make sure you’re allocating time for these things, too. Don’t wait until you’re feeling better to get back to doing the things that make you feel better.

 

If you're having a difficult time managing stress and aren’t sure what to do about it, communicate with your health care team who can provide assistance.  Taking care of others means also taking care of yourself. Remember, you don’t have to go it alone!

 

The UT Employee Assistance Program is free and available to all UT Health San Antonio employees, their spouses and their dependents. Click here to learn more about the confidential services available to you through this program.

 

UT Health San Antonio’s primary care practices offer onsite behavioral health consultations to help all of their patients achieve physical and emotional health. Click here for more information.

UT Health Verde Hills is Now Open
 

UT Health San Antonio’s newest location is now open at the intersection of Bandera and Old Prue Rd. UT Health Verde Hills offers primary care for all ages and is home to three board-certified physicians, an on-site lab and 15 examination rooms.


Welcome to UT Health Physicians!
 

We are recruiting people who are passionate about providing exceptional health care. Meet the newest providers and staff joining UT Health Physicians.


We are recruiting people who are passionate about making lives better through exceptional health care. Meet the newest providers and staff joining UT Health Physicians. Know someone who is passionate about making lives better? Let them know we are hiring at UTHealthSA.org/hr.

 

 

   

Valerie  Balderas, vascular surgery at the Medical Arts & Research Center, Alexis  Benavides,  primary care, Andres  Calderon,  Biggs Institute for Alzheimer's & Neurodegenerative Diseases, Carla Cruz Calderon, access center, Angela N. Camacho,  primary care, Roxanne M. Delgado,  vascular surgery at the Medical Arts & Research Center, Christopher R. Gaitan,  orthopaedics at UT Health Hill Country, Yesenia  Galvan-Diaz,  primary care, Damaris Rodriguez Garcia,  coding support, Claudia R. Garza,  urology at the Medical Arts & Research Center, Desiree E. Gonzales,  insurance follow-up, Laura R. Gonzales, neurology at the Medical Arts & Research Center, Krystella R. Gonzalez, Ob/gyn the Medical Arts & Research Center, Amy Z. Leach,  neurology at the Medical Arts & Research Center, Keenen K. Mack, primary care Anna M. Mancha, urology, Sharon A. Melton, insurance follow-up, Melinda R. Moore, primary care at UT Health Hill Country, Ruben L. Ortega,  urology at the Medical Arts & Research Center, Priya  Keerthi Palle,  coding support, Crystal M. Perez,  primary care, Linda A. Rodriguez,  Mays Cancer Center, Priscilla G. Rodriguez,  Mays Cancer Center, Elmer Adame Rodriguez, access center, Britni M. Secor,  Mays Cancer Center, Julie A. Sharrott, coding support, James E. Sparrow,  coding support, Rhonda M. Swift, Mays Cancer Center, Joantell A. Williams,  coding support, Adriana A. Yanez, vascular surgery at the Medical Arts & Research Center

From Your Patients
 

The care we provide at UT Health Physicians endures long after an appointment ends. Read the recent comments your patients have shared about their experiences with UT Health Physicians.


The care we provide at UT Health Physicians endures long after an appointment ends. A patient's opinions on how they were treated and the care they received are remembered always and shared time and time again. The good stories our patients share about our practice establish an expectation and a reputation each of us is called to uphold. Here are recent comments directly from our patients.

 

 

“This is my third pregnancy and it’s been the best experience medical/professional-wise" Ob/gyn at the Medical Arts & Research Center


"Great experience from front desk to physician.  I have referred many family and friends to this clinic.” Ophthalmology at the Medical Arts & Research Center


“She is GREAT! Attentive, listens and is very professional.” Primary Care at UT Health Medical Drive 


“My husband and I were impressed with the care and consideration shown. She was easy to talk to, listened to my health needs and concerns and was very knowledgeable.” Primary Care at UT Health Medical Drive


“She is a very considerate and thorough medical professional who possesses an exceptionally kind bedside manner that yields a most pleasant and positive patient experience. I feel very fortunate and happy to have her as my physician.”  Primary Care at the Medical Arts & Research Center


“Love this doctor. She really listened to me and had a solution.” Psychiatry at UT Health San Antonio Long Campus


“He is very professional, polite, listens to my needs and gives me feedback in a manner that I understand. His treatment for my illness has me on a positive road to much improvement.  Although there is no cure, my life has been in his hands and his care of my treatment has been successful and I am very lucky to have a doctor like him.” Pulmonology at the Medical Arts & Research Center


“I know my care is being managed with full knowledge of the latest science encompassing my health issue.” Neurology at the Medical Arts & Research Center


“All personnel in this clinic were performing way above the standard for any other clinic that I have visited.” Cardiology at the Medical Arts & Research Center


 “Everyone was so kind, I am glad I called the office; I have recommended UT Health to my son and daughter in law.” UT Health Geriatrics & Palliative Care


“You guys make me happy.  Aside from the AWESOME bedside manner, thank you for joining the 21st century and making results/matters available through MyChart” Ob/Gyn at the Medical Arts and Research Center


“Staff has awesome customer service, very, very friendly, felt special and nurse focus was on me 100 percent. I would truly recommend office to all my family and friends.” Ophthalmology at the Texas Diabetes Institute


“He is among the best physicians I have met professionally in my history of meeting physicians. I have personally met and interacted with over 1000 doctors. He is easily in the top 25.” Urology at the Medical Arts and Research Center


“She was very professional and through. The staff was professional and courteous.” Primary Care at UT Health Shavano


“I have recommended close friends to this clinic/facility” Otolaryngology at the Medical Arts & Research Center


“I was very happy. She was awesome. After being at the VA for years, I was really taken aback with the (way I was treated). She treated me like I was a valuable person. A human!!  She listened to my concerns and actually looked at me and made eye contact. She was so respectful and concerned with my issues that I felt like I was actually listened to. She really made me feel cared about and that I was worthy of her time. I had forgotten what it was like to be treated like a person instead of a number. She even treated my little one well when he accompanied me. She is what a doctor SHOULD be. And, she even caught things in my records that I brought. So happy to have found her.” Primary Care at UT Health Hill Country


“Visit was absolutely perfect.” Audiology at the Medical Arts & Research Center


“They seem concerned with finding the root cause and treating my condition successfully.” Dermatology at the UT Health San Antonio MD Anderson Cancer Center


“Very pleased with overall experience.” Endocrinology at the Medical Arts & Research Center


“The doctor is awesomely good. I can sense that he knows what he is doing and he cares about his patient, this is something that you don't feel in other doctors.” Infectious Disease at the Medical Arts & Research Center


“Dr. is efficient, direct and skillful. Since the surgery, the use of my arm has gone from completely useless to almost completely useful as I make progress with my physical therapy.” Orthopaedics at the Medical Arts & Research Center


“Staff was extra nice and very professional.” Primary Care at UT Health Westover Hills

UT Health Physicians in the News
 

UT Health Physicians makes a difference in our community every day. Your colleagues were recently in the media for leading cancer care, the new risks associated with e-cigs and vaping, helping families prevent asthma complications, discoveries about Alzheimer’s “zombie” cells and more.


UT Health Physicians makes a difference in our community every day. Your colleagues were recently in the media for leading cancer care, the new risks associated with e-cigs and vaping, helping families prevent asthma complications, discoveries about Alzheimer’s “zombie” cells and more.

 

 

Dr. George Crawford - 255 people reported sick; 12 hospitalized after eating at Pasha, officials say  – KSAT 12

 

Dr. Jennifer Potter - TEDx Talks to Focus on San Antonio’s Past, Present, Future – Rivard Report

 
Drs. William Henrich and Ruben Mesa - UT Health, MD Anderson leaders tout cancer partnership Express-News

Dr. Brian Eastridge - Little Rock doctor struck by drunken driver treated in trauma system he helped create - Northwest Arkansas Democrat Gazette

Drs. Alicia Parker and Sudha Seshadri- Alzheimer's disease approaching status of health crisis, researchers say  - KSAT 12

 

Dr. Tamara Simpson - FDA Holds E-Cigarette Manufacturers Accountable For Advertising, Illegal Sales to Minors - Rivard Report

 

Dr. Mandie Svatek  Preventing Asthma Complications by Reaching San Antonio Kids at Home Rivard Report

 

Dr. Georgia McCann - Good People - Ovarian Cancer Awareness Month KENS 5

 

Dr. Robyn Scherber - Ruxolitinib May Prove Beneficial in Combination for Myelofibrosis Targeted Oncology

 

Dr. Virginia Kaklamani - How Close Is Too Close? Treating Loved Ones With Cancer  - Medscape

 

Drs. Miranda Orr, Dr. Nicolas Musi, and Dr. Sudha Seshadri UT Health San Antonio researchers link ‘zombie cells’ to Alzheimer’s - Express-News

 

For more news about UT Health San Antonio, visit the Newsroom.

Value-based Health Care may Benefit from Cost-effectiveness Analysis
 

UT Health San Antonio’s, Joel Tsevat, M.D., M.P.H., was recently interviewed by HealthLeaders Media about his leading research on the opportunities for value-based health care to benefit from cost-effectiveness analysis.