Operations Update
by Casey Peterson, Senior Director of Practice Operations
 

 

Here is your monthly update from the UT Health Physicians operations team: 

 

Learning and implementing best practices in operations for UT Health Physicians can prevent mistakes, maintain a consistent flow of business to better meet patient demands, and keep our clinical practice profitable and productive. Below are a few updates of interest to our employees.

 

UT Health San Antonio Spirit Week is Nov. 13-16. Join us for a week of celebration as we work together to continually build our culture of excellence! Learn more about Spirit Week 2017.

 

The holiday schedule for November has all practices closed for the Thanksgiving Holiday, Thursday and Friday, November 23-24. Normal hours resume on Monday, November 27th. We are so thankful for you and wish you a happy Thanksgiving!

 

New hand sanitizer standards will soon be implemented to help improve safety and prevent illness. Gojo Company was selected to provide new automatic dispenser technology for Purell foam hand sanitizer in the hallways and in treatment areas. More  information coming soon on installation dates. Contact Nancy Mendicino for questions.

 

Diabetes services now available at UT Health Physicians on the 3rd floor of the Medical Arts & Research Center. Dr. Ralph DeFronzoDr. Lisa Gorn and Anna Velasco-Neaves are accepting new patients Mon. through Fri. 8 am - 4 pm. Patients who need care for pre-diabetes, type 1 and type 2 diabetes can be seen and take advantage of complete diabetes care for nutrition and patient education, monitoring devices and insulin therapy. 

 

The Glenn Biggs Institute for Alzheimer’s & Neurodegenerative Diseases now available for patients. Part of our comprehensive Neurology care at UT Health Physicians, care for these patients is now available on the 8th floor of the Medical Arts & Research Center. Please welcome Dr. Alicia Parker to UT Health Physicians. For information and referrals please call (210) 450-9700.

 

Pediatric Neurology at UT Health Physicians is now open on the 8th floor of the Medical Arts & Research Center. Please welcome Dr. Kelly Averill (joined us on 10/25/17) and Dr. Sidney Atkinson. For referrals, please contact (210) 450-7337 or fax (210) 450-2121.  

 

UT Health Physicians Pediatric Allergy services will soon be opening on the 6th floor of the Medical Arts & Research Center next to ENT. We look forward to welcoming Dr. Edward Brooks and Dr. Jesus Guajardo. For referrals please contact (210) 450-7337 or fax (210) 450-2121. 

 

Practice-to-Practice scheduling has begun pilot in Primary Care at the Medical Arts & Research Center. We are now scheduling patients for Ob/Gyn, Gen Surgery or Urology. The patient leaves their primary care provider with an appointment with one of our specialists. So far, this has been a significant patient satisfier! For questions, please contact Casey Peterson.

 

If you would like more information or have any questions, please reach out to your practice operations team: Casey Peterson, Senior Director of Practice Operations and Jeanette Hernandez, Director of Practice Operations.

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In this issue
The UT Healthier Way: A new way to share the stories of our exceptional practice
Operations Update
Building the Pyramid: The UT Health Continuous Improvement System
"When would you like to be seen?" Improving access to care at UT Health Physicians
Employee Discounts with UT Health Physicians
From Your Patients
UT Health Physicians In the News
Welcome to UT Health Physicians!