Learning and implementing best practices in operations can prevent mistakes, maintain a consistent flow of business to better meet patient demands and keep our clinical practice effective and productive. Below are a few updates of interest to our employees.

Tip of the month: Confirm your patient’s primary care provider

At check-in, confirm the name of your patient’s primary care provider. This quick verification promotes continuity of care by ensuring your patient’s medical record is up-to-date and that medical information is sent back to the correct primary care doctor following the appointment.

Sign up for training this month

Insurance Concepts and UT Health Physicians Collections training are underway. You may sign up for both of these using the Knowledge Center. Find them using these file paths:

• Electronic Medical Record/Insurance Concepts
• Administrative/UTHP Collections

The next UT Health Way Training and Certification class for new employees will be on Friday, April 5. Contact Theresa Lomperski for more information.

Personal and family vaccinations

With the recent increase in measles cases in Texas (including locally), please ensure that your personal vaccinations and those of your family members are current to prevent such severe diseases. Vaccinations can be provided by your primary care provider or at the employee health center. For questions, contact Nancy Mendicino, infection preventionist.

Fertility services are now offered at UT Health Hill Country

Reproductive Health and Fertility is now offering services at UT Health Hill Country. UT Health provides comprehensive fertility services including fertility treatment, fertility preservation, embryo storage, donor eggs/embryos, fertility care for before and after cancer treatment and a comprehensive range of advanced fertility services. Call 210-450-9500 for an appointment. For more information, click here.

Your practice operations team is here to support all of you in your effort to provide exceptional care to UT Health San Antonio patients. If you have any questions or need assistance, please reach out to your practice operations leaders: Casey Peterson, senior director of practice operations; Jeanette Hernandez, director of practice operations; Johnna Nerios, director of practice operations; and Dina Wright, director of practice operations.