Learning and implementing best practices in operations can prevent mistakes, maintain a consistent flow of business to better meet patient demands and keep our clinical practice effective and productive. Below are a few updates of interest to our employees.

Tip of the month: Ensure all you annual training is complete

Employee annual evaluations are just around the corner. Be sure you have completed all of your annual training. If you have any questions, please meet with your manager.

Closed for Memorial Day

All UT Health practice locations will be closed in observance of Memorial Day on Monday, May 27. The phone operators at 210-450-9000 will be available to answer calls.

Sign up for new training this month

Insurance Concepts and UT Health Physicians Collections trainings have been combined into one session, located at the PARC. This is a required training for BCs, front desk staff and schedulers.

June training dates:

June 5, 8:30 a.m. – noon

June 19, 8:30 a.m. – noon

You may sign up for both of these using the Knowledge Center.

Contact Theresa Lomperski for more information.

New hire orientation

The next UT Health Way Training and Certification class for new employees will be on Friday, June 14. Contact Theresa Lomperski for more information.

Reminder: We cannot accept gifts from companies and vendors

Please remember that UT System policy states that we are not allowed to accept gifts (food, pens, etc.) from drug companies, device companies or vendors. For further clarification, please review UT Health San Antonio’s Handbook of Operating Procedures, Chapter 10 – Ethics, Standards of Conduct and Relationships with External Entities

Your practice operations team is here to support all of you in your effort to provide exceptional care to UT Health San Antonio patients. If you have any questions or need assistance, please reach out to your practice operations leaders: Casey Peterson, senior director of practice operations; Jeanette Hernandez, director of practice operations; Johnna Nerios, director of practice operations; and Dina Wright, director of practice operations.