The quarterly WOW Awards were created to recognize practices, providers and employees who go above and beyond to ensure every patient has the best experience possible at UT Health Physicians. Every day, more than 1,000 patients come to UT Health Physicians to feel better. When our patients have a great experience with us, they feel better, they trust us more and they are more compliant.
They also tell their family and friends to come to UT Health Physicians for excellent care. Every positive patient experience we provide propels our mission to make lives better and sets us apart as the leaders in health care.
WOW Award Winners
A committee formally recognizes WOW Award winners using the comments and kudos collected from patients and UT Health colleagues. Congratulate this quarter's WOW Award winners when you see them, and thank them for living out our promise to provide exceptional care to our patients.
|
BenCantu
|
- physical therapy
|
|
Amy Cardenas
|
- vascular surgery
|
|
Margie Clemens
|
- health information management (HIM)
|
|
Tameka Collins
|
- radiology
|
| Cosmo Cuellar |
- radiology
|
| Priscilla Darwin |
- neurology
|
|
Emma Eichman
|
- physical therapy
|
|
Leticia Gonzales
|
- physical therapy
|
|
Rebecca Henning
|
- physical therapy
|
|
Tiffany Hager
|
- benefits coordinator at UT Health Westover Hills
|
|
James Johnson
|
- radiology
|
|
Sierra Lee
|
- radiology
|
|
Christopher Page
|
- radiology
|
|
Joshua Rangel
|
- patient transporter
|
|
Walter Sales
|
- physical therapy
|
|
Amanda Salinas
|
- scheduler
|
|
Barry Stephens
|
- desk top support specialist
|
|
Christine Stephens
|
- orthopaedics
|
Patient Experience Practice Champion
At the WOW Award ceremony, the committee also names the quarter's Patient Experience Practice Champion. This champion is determined by the practice that receives the highest scores on the National Research Corporation (NRC) survey question, "Would you recommend this office to a family or friend?" The goal is for every UT Health Physician practice to have their patients answer, "YES" to this question 95.2 percent of the time.
Congratulations to the
Pulmonary Practice
at the Medical Arts & Research Center
96.4% of their patients said they would recommend their practice to a family or friend.
Following right behind the pulmonary practice are this quarter’s High 5 Practice Winners – the five practices with the next highest percentage of patients who would recommend the practice to family and friends:
This quarter's High 5 Practice Winners are:
otolaryngology/ENT at the Medical Arts & Research Center – 75%
primary care at the Medical Arts & Research Center -70%
medical hemetology/oncology – 67%
urology at the Medical Arts & Research Center – 63%
geriatric medicine at the Medical Arts & Research Center – 63%
