At UT Health Physicians, MyChart is the preferred method of communication between patients and their care teams, providing patients access to their health information online, anytime, anywhere. However, we may still encounter patient objections to activating their account and realizing the benefits. Wondering how to combat some common objections? Use these suggested responses to turn patient objections into MyChart activations.

Common objections:

1. I don’t have a computer or smartphone.
2. I hate technology.
3. I don’t have time for this.
4. I prefer to speak with my doctor versus receive messages.

Suggested Responses:

1. Ok, I completely understand. Do you have a loved one who might have a device? We’d be happy to work with both of you to get you set up and comfortable.
2. I understand, it can be frustrating and sometimes complicated. But I think you’ll find MyChart surprisingly easy to use, activation is fast and easy. Do you have a device? I’d be happy to work with you to get it set up and you feeling comfortable.
3. I understand. I can send you an instant activation link to sign up – via text or email. Which would you prefer? I’ll also send you the link to our website where you’ll find a video to help you. If you have questions, please contact us.
4. I understand, but I would like you to know that MyChart can be used to do many different things, including request appointments, view test/lab results, exchange messages with your provider, and have video visits. It is not intended to replace office visits with your provider, but it does provide the most efficient way for us to communicate. Knowing all of this, I can help you get set up if you are interested.