Learning and implementing best practices in operations for UT Health Physicians can prevent mistakes, maintain a consistent flow of business to better meet patient demands, and keep our clinical practice profitable and productive. Below are a few updates of interest to our employees.
A new primary care location is now open in Shavano Park- UT Health Shavano opened on Jan. 2 offering primary care to those who work or live near Shavano Park. Please welcome Drs. Dora Garcia, James Charles Martin, and Jennefer Sutton. The practice is currently seeing patients at 4118 Pond Hill Road, Ste. #202, but will soon be moving to a permanent location in the area. Appointments can be made by calling 210-450-6620.
The hand hygiene dispenser installation project has been completed in all UT Health Physician locations with new and improved dispensers and products. Installations were also completed in leased clinic space where allowed. For more information, contact Nancy Mendicino, 210-450-0743
- Sinks now have a new antiseptic foam soap (CHG – chlorhexidine gluconate 2% solution)
- Hand sanitizer dispensers now have new Purell foam (alcohol-based hand rub)
The upcoming employee orientation dates are as follows: February 16, March 9, April 13 and May 11.
For information or questions about employee orientation, contact Theresa Lomperski, 210-450-9019.
A new training will soon be available for front desk staff members. To continue building the skills and knowledge of our staff the practice operations team, together with the Epic training team are developing a new front desk training program to optimize revenue cycle management and patient collections. For questions, please reach out to Theresa Lomperski, 210-450-9019.
Staff Certification Program – Make-Up Session Dates:
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January 26, 2018
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9:00-12:00
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MARC Conference Room B
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January 31, 2018
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1:00-4:00
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MARC Conference Room B
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Staff Certification On-boarding
Beginning February 8, 2018, we will launch the Staff Certification On-boarding Program. Sessions will take place on the 2nd Thursday of each month from 1:00 p.m. - 4:30 p.m. Any staff member scheduled for UT Health Orientation will automatically be enrolled for the Thursday Staff Certification On-boarding Program immediately preceding their scheduled orientation date. For questions regarding certification programs, please contact JoAnn Rios, 210-450-9027.
Your practice operations team is here to support all of you in your pursuit to provide exceptional care to UT Health patients. If you have any questions or need assistance, please reach out to your practice operations team: Casey Peterson, Senior Director of Practice Operations and Jeanette Hernandez, Director of Practice Operations.
