Posting a self-pay payment in Epic is almost as important as collecting the payment itself. The code and posting method you use to post a payment directly affects whether or not that payment will be allocated to the correct services for that patient’s account.
Taking care to be sure a payment is posted correctly directly affects patient satisfaction and downstream work for your colleagues in customer service and revenue cycle.
Please keep the following information in mind every time you receive a patient payment at your clinic to help make patients’ financial lives better.
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