Leaders of UT Health Physicians presented the first quarter Wow! Awards, High-Five and Patient Experience Practice Champion of the Quarter Awards on Tuesday, Dec. 3, at the Medical Arts & Research Center. Please congratulate our winners.

The quarterly Wow! Awards were created to recognize practices, providers and employees who go above and beyond to ensure every patient has the best experience at UT Health Physicians. Every day, more than 1,000 patients come to UT Health Physicians to feel better. When our patients have a great experience with us, they feel better, they trust us more and they are more compliant.

They also tell their family and friends to come to UT Health Physicians for excellent care. Every positive patient experience we provide propels our mission to make lives better and sets us apart as the leaders in health care.

Wow! Award Winners 

A committee formally recognizes Wow! Award winners using the comments and kudos collected from patients and UT Health colleagues. Congratulate this quarter's WOW! Award winners when you see them, and thank them for living out our promise to provide exceptional care to our patients.

Congratulations Winners!

Erica Francisco, Scheduler, Urology at UT Health Medical Arts & Research Center

Robin Maldonado, Call Center, Urology at UT Health Robert Brady Green Campus

Maria Guerrero, Supervisor, Urology at UT Health Robert Brady Green Campus

Alejandra Rodriguez, LVN, Medicine Specialties at UT Health Medical Arts & Research Center

Kimsey Corte, MA, Medicine Specialties at UT Health Medical Arts & Research Center

Patient Experience Practice Champion

During the Wow! Award ceremony, the committee also named this quarter's Patient Experience Practice Champion. This champion is the practice that receives the highest scores on the National Research Corporation (NRC) survey question, "Would you recommend this office to a family or friend?" The goal is for every UT Health Physician practice to have their patients answer, "YES" to this question 95.2 percent of the time.

 Congratulations to

Facial Plastic Surgery

at UT Health Medical Arts & Research Center

100% of their patients said they would recommend their practice to a family or friend.

High-Five Practice Winners  

High-Five Practice Winners are the five practices with the next highest percentage of patients who would recommend the practice to family and friends:

The first quarter's High-Five Practice Winners are:

Urology at UT Health Hill Country – 100%

Cardio Thoracic Surgery at UT Health Medical Arts & Research Center – 98.1%

Pediatric Cardiology at UT Health Westgate – 97.4%

Gynecologic Oncology at UT Health Medical Arts & Research Center – 97.1%

Maternal-Fetal Medicine at UT Health Medical Arts & Research Center – 97 %

Nominate your coworkers for Wow! Awards

If you see a colleague living out our promise to provide exceptional care to our patients, nominate them for a Wow! Award by emailing a short nomination letter to: PratkaA@uthscsa.edu. Or, you may deliver it in person to the first floor administration offices at the Medical Arts & Research Center. A committee formally recognizes Wow! Award winners using the comments and kudos submitted by patients, employees, managers, supervisors and providers during each quarter.

View photos from the reception