The quarterly WOW Awards were created to recognize practices, providers and employees who go above and beyond to ensure every patient has the best experience possible at UT Health Physicians. Every day, more than 1,000 patients come to UT Health Physicians to feel better. While they are here, every smile, every caring word and interaction they have sets an expectation about the excellent level of care provided at UT Health.
When our patients have a great experience with us, they feel better. They trust us more, and they are more compliant. They also advise their family and friends to come to UT Health for excellent care. Every positive patient experience we provide propels our mission to make lives better and sets us apart as the leaders in health care.
A designated committee formally recognizes "High-Five" WOW Award winners using the comments and kudos collected from patients and UT Health colleagues. Congratulate this month's WOW Award winners when you see them, and thank them for living out our promise to provide exceptional care to our patients.
High-Five WOW Award Winners
| Jose Luis De La Cerda, Jr. |
Primary Care at the MARC and Cardiology Call Center |
| Margie Curtis |
Health Information Management |
| Cosmo Cuellar |
Orthopaedics |
|
Priscilla Darwin
|
Nephrology |
| Christopher Page |
Radiology |
| Linnette Pape |
Radiology |
| Erica Loza |
Radiology |
| Joshua Rangel, |
Patient Transporter at the MARC |
|
Lea Rongey
|
Gastroenterology |
| Bryan Staab |
Patient Transporter at UT Health Pain Consultants |
At the WOW Award ceremony, the committee also names the quarter's Patient Experience Practice Champion. The Patient Experience Practice Champion is determined by the practice who receives the highest scores the National Research Corporation (NRC) survey question, "Would you recommend this office to a family or friend?". An NRC survey containing this question and others is sent to each patient after every appointment they have at UT Health Physicians.
The overall goal is for every UT Health Physician practice to have their patients answer, "YES" to this question 95.2% of the time.
Congratulations to
UT Health's Children's Heart Network
for being this quarter's Patient Experience Practice Champion!
98.4% of the Children's Heart Network patients said they would recommend their office to a family or friend.
