Leaders of UT Health Physicians presented the quarterly Wow! Awards, High-Five and Patient Experience Practice Champion of the Quarter Awards on Wednesday, April 24, at the Medical Arts & Research Center. Please congratulate this quarter’s winners.

The quarterly Wow! Awards were created to recognize practices, providers and employees who go above and beyond to ensure every patient has the best experience at UT Health Physicians. Every day, more than 1,000 patients come to UT Health Physicians to feel better. When our patients have a great experience with us, they feel better, they trust us more and they are more compliant.

They also tell their family and friends to come to UT Health Physicians for excellent care. Every positive patient experience we provide propels our mission to make lives better and sets us apart as the leaders in health care.

Wow! Award Winners 

A committee formally recognizes Wow! Award winners using the comments and kudos collected from patients and UT Health colleagues. Congratulate this quarter's WOW! Award winners when you see them, and thank them for living out our promise to provide exceptional care to our patients.

Congratulations to:

Maria Rayas, MD

Medical specialties, pediatric endocrinology

Alexandra Rodriguez, LVN

Medical specialties

Melina Moore, LVN

Primary care at UT Health Hill Country 

Holly Ortiz, MA

Primary care at UT Health Hill Country 

Nominate your coworkers for Wow! Awards

If you see a colleague living out our promise to provide exceptional care to our patients, nominate them for a Wow! Award by emailing a short nomination letter to: medinam11@uthscsa.edu. Or, you may deliver it in person to the first floor administration offices at the Medical Arts & Research Center. A committee formally recognizes Wow! Award winners using the comments and kudos submitted by patients, employees, managers, supervisors and providers during each quarter.

Patient Experience Practice Champion

During the Wow! Award ceremony, the committee also names the quarter's Patient Experience Practice Champion. This champion is the practice that receives the highest scores on the National Research Corporation (NRC) survey question, "Would you recommend this office to a family or friend?" The goal is for every UT Health Physician practice to have their patients answer, "YES" to this question 95.2 percent of the time.

Congratulations to

Cardiothoracic Surgery

at the Medical Arts & Research Center

98.9% of their patients said they would recommend their practice to a family or friend.

High-Five Practice Winners  

The gynecologic oncology practice tops this quarter’s High-Five Practice Winners – the five practices with the next highest percentage of patients who would recommend the practice to family and friends:

This quarter's High-Five Practice winners are:

1. Gynecologic oncology at UT Health Medical Arts & Research Center – 97.3%

2. ENT – Voice Center at UT Health Medical Arts & Research Center – 97%

3. ENT – Audiology at UT Health Medical Arts & Research Center – 96.8%

4. Orthopaedics at UT Health Hill Country – 96.6%

5. Dermatology at UT Health Hill Country – 95.7%