Learning and implementing best practices in operations for UT Health Physicians can prevent mistakes, maintain a consistent flow of business to better meet patient demands, and keep our clinical practice profitable and productive. Below are a few updates of interest to our employees.
The holiday schedule for December and January has all practices closed for Mon., Dec. 25, Tues., Dec. 26 and Mon., Jan. 2. The primary care practice at the MARC will remain open on Sat. Dec. 23. We will follow normal hours Weds., Dec. 27 through Weds., Dec. 29. We are so thankful for you and wish you all a very happy holiday and wonderful new year!
Practice Managers and Administrators - Mark your calendars for the UT Health Continuous Improvement System - Access Summit, Fri., Jan.12, 2018. For any questions, contact JoAnn Rios, 210-450-9027
The installation of new hand sanitizer and soap stations will begin on Dec.11 to help improve safety and prevent illness for our patients and each other. Gojo Company was selected to provide new automatic dispenser technology for Purell foam hand sanitizer in the hallways and in treatment areas. Contact Nancy Mendicino for any questions you may have.
A new primary care location will be opening Jan. 2018 in Shavano Heights as UT Health San Antonio continues its upward growth to provide exceptional, evidence-based care to our community. UT Health Physicians - Shavano will soon be providing complete primary care services for everyone, ages 2 and older.
Patients are benefiting from their MyChart Fast Passes. Fast Pass is the newest MyChart feature we've implemented to make scheduling and access more convenient for our patients. Remember to ask your patients if they would like to receive a Fast Pass when scheduling their appointments. A patient's Fast Pass will text or emails them if an appointment earlier than their original appointment becomes available. They will have the option to accept the new, sooner date or keep their originally-scheduled appointment. To receive a Fast Pass, patients must already by a MyChart user. If they are not on MyChart, please lead them through the process of signing up for MyChart. For questions, contact Casey Peterson or Jeanette Hernandez.
A new training will soon be available for front desk staff members. To continue building the skills and knowledge of our staff the Practice Operations team, together with the Epic training team are developing a new front desk training program to optimize revenue cycle management and patient collections. Training is expected to begin in Jan. 2018. For questions, please reach out to Theresa Lomperski.
Your Practice Operations Team is here to support all of you in your pursuit to provide exceptional care to UT Health patients. If you have any questions or need assistance, please reach out to your practice operations team: Casey Peterson, Senior Director of Practice Operations and Jeanette Hernandez, Director of Practice Operations.
