Each of us has an opportunity and an obligation to lead in a way that positively impacts patient and organizational outcomes. Patients are consumers before they ever become our patients. We must compete for patients. To do this successfully, we must exhibit intentional effort in demonstrating the value we provide.
Operations Update by Casey Peterson, Senior Director of Practice Operations
December and January holiday closures, a new training coming for front desk staff members, MyChart 's Fast Pass is popular with patients, and more important news from your Practice Operations Team.
Learn the new greeting and farewell phrases everyone at UT Health Physicians is expected to use as we adopt the Gold Standard methods for the "Acknowledge" and "Thank You" elements of A.I.D.E.T.
The UT Health Continuous Improvement System pyramid is a visual concept explaining who we serve, who we are and how we will differentiate ourselves - the UT Healthier Way. This month, we'll take a deeper dive into our patient promise.
“The Flywheel effect” describes how early efforts to push a flywheel reap great rewards as the heavy wheel begins to turn faster and faster with each push, ultimately maintaining speed from its own momentum. This has been the course of patient access due to the dedicated efforts of the practice staff, managers, and directors to serve our patients.
USA Today featured UT Health San Antonio's surgeons and physicians, as well as expert team members from our clinical partner, University Hospital, who responded to the mass shooting at the First Baptist Church in Sutherland Springs.
This month, people who work at UT Health Physicians were featured in the media for addressing their response to the Sutherland Springs church shooting, expert insight into the high profile sexual harassment cases, managing prostate cancer, and much more.
